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Accessibility statement

Accessibility statement for Visit South Tyneside

This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Colour contrast makes it hard to read text on some parts of the website
  • The search box at the top of the website isn't labelled clearly
  • The same link text is sometimes used for different destinations
  • When navigating with a keyboard, it isn't always clear to see which link or element is highlighted
  • On some pages, not all content is included in landmarks and landmarks are not clearly named
  • External links are identified only by colour
  • PDF and Word documents are not fully accessible to screen reader software
  • On some pages HTML is used to format content
  • On some pages iFrames are missing titles
  • The homepage does not have a top level heading

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email marketing@southtyneside.gov.uk or call 0191 424 7971.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Call 0191 424 7971.

Technical information about this website's accessibility

South Tyneside Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Colour contrast

  • The colour contrast makes it hard to read text on some parts of the website. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast minimum). We plan to fix this by 23 September 2020.

Search boxes

  • The search box at the top of the website doesn't have a visible label field, so people might not know what the boxes are for. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.

Links

  • On some pages the same link text is used for links going to different destinations, so people might not know which link to click on. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context). We plan to fix this by 23 September 2020. When we publish new content we'll make sure our use of links meets accessibility standards.
  • External links are identified only by colour, so people might not know if text is a link. This doesn't meet WCAG 2.1 success criterion 1.4.1 (use of colour). We plan to fix this by 23 September 2020.

Other web development issues

  • On some pages the HTML is used to format content. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context). We plan to fix this by 23 September 2020.
  • On some pages iFrames are missing titles. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role, value). We plan to fix this by 23 September 2020.
  • Not all content is included in HTML5 or WAI-ARIA landmarks. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • Some pages contain HTML5 or WAI-ARIA landmarks that have not been named, so people might know the difference between them. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • The homepage does not have a top level heading. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships). We plan to fix this by 23 September 2020.
  • When navigating with a keyboard, it isn't always clear to see which link or element is highlighted. This doesn't meet WCAG 2.1 success criterion 2.4.7 (focus visible). We plan to fix this by 23 September 2020.

Our accessibility roadmap for improvements page explains how we will fix these problems.

Disproportionate burden

Our roadmap for improvements page explains how we will prioritise fixing these issues and when doing so would be a disproportionate burden.

Following an assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this here and provide details of how you can request the information in a different format like accessible PDF, large print, easy read, audio recording or braille.

Content that's not within the scope of the accessibility regulations

How we tested this website

This website was last tested on 19 September 2019. The test was carried out by South Tyneside Council.

We tested our main website platform, available at www.visitsouthtyneside.co.uk, including:

  • Homepage
  • Content pages
  • Search page
  • Events pages

What we're doing to improve accessibility

Our accessibility roadmap for improvements shows how we plan to improve accessibility on this website.

This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.