Visitor Information

We're here to help

*Our award winning Visitor Information Centre (VIC) team are here to help make your visit extra special. They know everything there is to know about our local attractions and resort and love to share their knowledge and enthusiasm for the local area.

Contact the VIC for inspiration on:

  • Where to stay
  • What to see and do
  • What's on
  • Where to eat and drink
  • Where to shop
  • How to travel around by road, public transport or on foot

The Visitor Information Centre is also the place to go for souvenirs and gifts, maps and visitor guides and they can even book theatre tickets for local productions and accommodation.

Where to find us

Visitor Information Centre

Haven Point
Pier Parade
South Shields
Tyne and Wear
NE33 2JS

Tel: 0191 424 7788

Open daily 10am - 1pm & 1.30pm - 5pm

Please note the Visitor Information Centre is closed on Wednesday 21 September.

We're moving!

The Visitor Information Centre in Haven Point is re-locating into The Word in the Market Place when it opens on 22 October. 

We close in our current location at 5pm Saturday 8 October and will re-open 10am Saturday 22 October in The Word. During the closure, enquiries can be directed to Gillian Quinn in the Marketing & Communications Team 0191 424 7971 (Monday to Friday 9am - 5pm).

Our new details are:

Visitor Information Centre
The Word, National Centre for the Written Word
45 Market Place
South Shields
NE33 1JF

Tel: 0191 4247788 (no change)
Email (no change)

Opening hours:

Monday - Thursday 9am - 6pm

Friday 9am - 5pm

Find out more about The Word, National Centre for the Written Word, at